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FAQ

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Reservation & Purchases

Is it necessary to sign up to become a member?

It is not necessary to sign up to become the member.(There is no member registration function.)

I want to know the flow of booking purchase.

After selecting the plan you want, please enter the arriving date, time and the number of tickets.
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We will send you a URL to enter the buyer info. Please enter the email address of the destination.
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After receiving the email, please enter the buyer info from the URL provided.
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When the purchase is completed, the booking will be confirmed.

Is the booking date and time local time?

All booking dates are local time.

What is the difference between an instant reservation and a request reservation?

An instant reservation is automatically confirmed without needing a response from the store.
On the other hand, a request reservation requires the store to confirm the reservation before it is finalized.

When will my booking be confirmed after purchase?

Your reservation will be confirmed immediately after purchase. A confirmation email will be sent to you once the purchase is completed.

※For request reservations, the store will review the details and notify you whether or not the reservation is confirmed within two business days (excluding weekends and Japanese holidays).

What is the minimum / maximum number of the purchase booking?

It depends on the plan.
Please check each plan page for details.

I have not received the email.

Please check the following.
・ Is the email address entered correctly?
・ Is it in the junk mail box?
・ Ensure you haven’t blocked emails containing URLs or set up spam filters that might prevent the email from reaching you.

Additionally, please adjust your email settings to allow emails from the domain “japanticket.com.”

※ For request reservations, the reservation will be confirmed after the shop responds to your request.

I want to check my booking details.

Immediately after making a booking purchase, a purchase completion email will be sent to the email address you entered. Please confirm the booking details from that email.

About e-ticket

What is e-ticket?

It is a QR code issued when a product or plan is purchased. At the same time, we will also issue a 6-digit e-ticket ID.

You can receive the service by presenting your e-ticket or by giving your e-ticket ID when you arrive.

Please be careful not to lose your e-ticket until the day you arrive.

When will I receive my e-ticket?

Immediately after making a booking purchase, a purchase completion email will be sent to the email address you entered. The e-ticket can be found in the email.

I lost the e-ticket email I received after booking.

Please contact the store you made the booking and request to resend the email.
If you could not find the e-ticket email on the day of your visit, please tell the store so that they can resend it.

Change / Cancellation

I want to know how to cancel.

Please press the cancel button in the purchase completion email to open the dedicated link.
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Please enter your email address at the link and issue a temporary URL for cancellation. The URL will be sent to the email address you entered.
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Please cancel the booking purchase within the URL.
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Cancellation is complete when you receive the cancellation completion email.

*The cancellation policy varies depending on the product, so please check the product page for details.

I want to know about the cancellation fee.

Please check the cancellation policy on each plan page.

Is it possible to change the number of people and the date and time after booking?

Due to either change, please cancel once and make a booking again.
Please note that a cancellation fee will be charged if the free cancellation period has expired in the cancellation policy.

*The cancellation policy varies depending on the product, so please check the product page for details.

Can I cancel and refund if I cannot participate due to flight cancellation?

In the case of the free cancellation period, please cancel by yourself.

If the free cancellation period has expired, please contact the store you booked before your arrival time.

*If the free cancellation period has expired, please check with the store as the availability of free cancellation varies from store to store.

*For the free cancellation period, please check the cancellation policy on the product page or in the purchase completion e-mail.

*Please note that you may be asked to submit proof of flight cancellation.

About visit on the booking day

Is e-ticket necessary on the day of my visit?

Yes. Please present the e-ticket in the purchase completion email when you arrive. Printing is not necessary.

What is e-ticket?

I want to know the flow of visiting.

Please present the e-ticket in the purchase completion email at the entrance when you arrive.
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The staff scans (redeems) the e-ticket.
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Please enjoy the service after confirming the plan and number of people.

What should I do if I am likely to be late for the reserved time?

Correspondence varies depending on the store, such as availability.
Please contact the store first.

What should I do with the e-tickets if I have purchased the number of tickets for multiple people but arrive with a time lag?

Only one e-ticket will be issued per group, so the first customer to visit the store should bring their e-ticket.
Please note that depending on the store, you may not be able to receive the service unless you visit the store at the same time.

Payment

What are the payment methods?

Pre-payment purchases can be made with various credit cards, WeChat Pay, and Alipay.

The credit cards that can be used are as follows.
・ Visa
・ Mastercard
・ American Express
・ Discover
・ Diners
・ JCB

Is it possible to pay in installments by card payment?

We are very sorry, but only one-time payment is possible.

Is there any booking purchase method other than advance payment?

We are very sorry, but only advance payment is possible.

Will a receipt be issued?

After the payment is completed, you will receive it by e-mail, so please check it.

I am getting an error while making a payment.

First of all, please check if the payment method is available.
Click here for available payment methods.

In addition, the payment method you are using may not be normal. Please contact each settlement company directly.

When is the timing of withdrawal from the card company after booking purchase?

It depends on your credit card.
Please contact each credit card issuer directly for details.

When is the refund timing after cancellation?

It depends on the payment company.
Please contact each settlement company directly for details.

Will I get the refund if canceled due to bad weather or store circumstances?

Yes. Regardless of the cancellation policy, a full refund will be given through the payment method used at the time of purchase.

What about payment security?

We use a third-party payment agency to process payments. The card information is encrypted and securely stored at the payment agent.

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